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Returns Policy
Faulty products will be refunded after return and inspection by Electronic-cigarettecompany.com Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition. Please email advising that you wish to return and we will advise how to send the item back to Electronic-cigarettecompany.com you are also required to complete a returns form and return this with your order. All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
Exceptions
We regret that we cannot accept returns when:
* The packaging or any of the individual product components has been unsealed or damaged.
* The non-faulty product does not arrive at Electronic-CigaretteCompany.com in a resalable condition.
In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

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