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Frequently Asked Questions

What is an Electronic Cigarette?

It's a device that's giving the smoker the real effects and the same satisfaction of a traditional cigarette using an air flow sensor, atomizing chamber, a rechargeable battery, micro-electronic components, and finally a cartridge containing a small dose of nicotine, flavour & propylene glycol.
 

What exactly is an Electronic Cigarette?

It's a question we get asked alot, in a nutshell it simulates a traditional cigarette so you get the same taste, the same nicotine but without the 4000 plus chemicals found in tobacco meaning you're not breathing in all those harmful chemicals. When you inhale, the electronic cigarette gives off vapourized nicotine.
 

How do I switch my electronic cigarette on ?

The Electronic cigarette is turning on when you inhale and will automatically turn off again afterwards.
 

How long does an electronic cigarette refill last?

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That depends on how deeply you inhale. On average a refill lasts between 15 - 20 cigarettes.
 

Does the Electronic Cigarette really work ?

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Yes, it DOES really work, starting to reduce smoking a real cigarette and substituting with an electronic cigarette, you can be free from the craving for a real cigarette in a matter of weeks.
 

My friend bought an electronic cigarette, and says it doesn't work

Unfortunately there are many bad & old models available on the internet.
At the Electronic Cigarette Company you will only find the latest & best electronic cigarettes currently available which will provide you with lot of vapour & nicotine.
 

The first time I tried my new Electronic Cigarette I got a strange taste, why ?

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To protect the atomiser the first time it's used, it has been primed with a nicotine liquid which doesn't taste of much, and doesn't produce any vapour.
Please allow a few minutes of puffing, before the real taste from your new cartridge is in the atomiser system.
 

Does the condensation of the Electronic Cigarette smell?

The smell that is released is only the aroma of the flavour you are 'smoking'. It does not contain tobacco, and
usually you can't smell anything at all.
 

What must I do when my Electronic cigarette blinks for 30 seconds?

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The battery is empty, so you need to recharge it.
You may wish to purchase a spare battery from our store.
 

Are all cartridges compatible with the different types of Electronic cigarettes?

No, different models use different cartridges, please ask if you are not sure.
 

Does it really feel like a real cigarette?

Yes, it really does. You get the same feeling in the throat as a real cigarette, and the taste is really close if you buy tobacco flavour.
 

Is it real smoke that is released?

No, the smoke is water condensation, and does not contain any harmful chemicals.
You can even make smoke rings if want to.
 

Can I really 'smoke' where I want?

Yes, the Electronic cigarette does not have to be lit & does not contain tobacco, so it's not considered to be a real cigarette, So you can smoke at the airport, the cinema, restaurants and anywhere smoking is prohibited.
 

When do I have to change cartridge?

When the 'smoke' decreases it's time to change the cartridge, and, or charge the battery.
 

I have a question not asked on this page?

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Feel free to contact us with any questions you might have.
 
The Electronic Cigarette Company
Aucklands Farm
Wroot Road
Epworth
North Lincolnshire
DN9 1EE		 Telephone: 07736 298 849
Facsimile: 01427 872 747


email: customerservices@electronic-cigarettecompany.com

Business Hours

08:00am - 08:00pm GMT
7 days a week

Including Bank Holidays


WARNING: The electronic cigarette will not cure a smoker's addiction to nicotine, The electronic cigarette serves the same purpose as a tobacco cigarette - it delivers its user nicotine.
If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke,
we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

 

Please Note: We are not a pharmaceutical company and we do not produce medical products.